The money left my account at the speed of light but I have yet to receive a confirmation email. It is now two weeks and it’s still pending. No replies to my enquiries. Terrible level of service and they really couldn’t care less. DO NOT USE T2!!!! Excellent product, terrible service. Really bad customer service. They use DHL which are as useful as a chocolate teapot. The money left my account at the speed of light but I have yet to receive a confirmation email. Sent them an email and could be waiting days for a reply.COVID19 is not an excuse for poor customer service they should be taking on more staff who could be answering calls and emails from customers from home. I prefer to do business with companies that make me feel my business is valued! Awfull just awfull customer service.they dont want you contacting them once they have your money.like the other reviews say.go into the shop dont order online..or even better dont give them your money they do not value your custom. A select range of T2 … Yet you are still taking orders online today promising Christmas delivery. Yet it is still showing as "open" on their website. Ordered teapot and cups from T2 on 30 November. Turns out none of my items were in stock. If you inhale deeply and are getting only trace amounts of scent, this could be a sign that the tea is low quality or getting old and stale. My order was placed well before the cutoff time... Order hadn't even been dispatched before Father’s Day. Though I'm not a fan of fruity teas and they seem to stock a lot, but hey they make a great pit stop when you want a free … Tea is a popular drink with refreshing and functional properties. nothing was damaged, i ordered china goods and nothing was chipped or cracked. 104 T2 Tea reviews. If it’s green it’s good, right? Ordered teapot and cups from T2 on 30 November. When you first begin drinking matcha it is an introduction to a unique tea drinking experience as well as a lifestyle choice and a commitment to your good health and wellbeing. Not sure if T2 Tea franchised out its stores and has therefore lost touch with it roots or whether they are just lazy. order came on time, beautifully packaged. I’ll not go anywhere near them again. It is now two weeks and it’s still pending. Tea… Relax and unwind with this warm, earthy bedtime tea by Numi that's jam-packed with calming vanilla flavors. Completed two online forms and sent messages to Twitter inbox. Was this review helpful? Was a bit worried after reading these reviews but order arrived within 2 days of ordering. After looking on their website for tea, much of it was out stock so i used the Store Locator to find my closest store. I was so pleased I placed another order. Yet it is still showing as "open" on their website. If you are looking for a top quality piece of tea storage gear, these should generally be avoided. Honestly. A free inside look at company reviews and salaries posted anonymously by employees. have ordered again since. Still no response RE a missing order. Being in the industry myself I know exactly how easy it would be for them to cancel the order when I asked. Really bad customer service. Sent them an email and could be waiting days for a reply.COVID19 is not an excuse for poor customer service they should be taking on more staff who could be answering calls and emails from customers from home. Being slightly annoyed i though I would contact T2, there website has a "Contact Us" page that allows you to fill out an online form - except for the minor fact that there is no online form to fill out. Unacceptably long wait in receiving this delivery and no communication in between, other than the basic message on their website about delays. © 2020 Trustpilot, Inc. All rights reserved. Well its been 10 days and ive not had a single email from the company. Then nothing further from them, as of 10 December. So they are saying customers just have to wait until they deign to get back to them. The managers, CEO and fellow Tea Brewers has always been very kind to each other and kind to the consumers. Just got a general email, smug in tone saying they will probably get it to me by 24th of December. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Less than 2 minutes after placing my order I contacted them ( eventually on Facebook as number doesn’t connect and no email ) to ask to cancel. Have tried following up by return email as no phone available. Choose the finest quality matcha available in T2 stores and at T2 … The T2 Tea Society is home to our community of passionate like-minded sippers. This is a dangerous product to use and is a major issue. No response from T2 about a Christmas order. The T2 retail experience is both unique and immersive; a celebration of the centuries-old art of tea-making. Always love my teas from T2. Fantastic service. The in-store customer service is always very bubbly and helpful. Well its been 10 days and ive not had a single email from the company. T2 has unfurled and blossomed over the last 17 years into an iconic Australian brand. My order was placed well before the cutoff time... Order hadn't even been dispatched before Father’s Day. Being in the industry myself I know exactly how easy it would be for them to cancel the order when I asked. Do not purchase online- happy to take your money, but don’t bother following up with orders. 00 ($1.25/Count) Wont even respond to refund me. Ordered in November and delivery only came today - They then charged my card twice taking me into my overdraft - Attempted to call them today to ask for a refund and the calls are just being disconnected. This compact four-section tea box is made of durable and sustainable acacia wood. I ordered in plenty of time before Christmas but have had no confirmation of this order. Never again. Atrocious Customer Service and order delays, Very unclear communications, bad stock status on website. Have called (just cuts me off after having me on hold) emailed (6 days with no response) Facebook messaged (ignored). On hold 4 times and line gets cut off. Born and brewed in Melbourne, Australia, at T2 Tea we have taken the traditional art of tea, turned it on its head and taken it to the world. I have ordered from T2 before with no problems but I am not happy now. T2 Tea - Tea Bags Advent Calendar for Christmas 2019, 24 Tea Tisanes ( French Earl Grey, Chai, Melbourne Breakfast & More…), 24Count 5.0 out of 5 stars 2 $30.00 $ 30 . Green tea should smell grassy, light and fresh, while black tea … Fantastic service. Not happy!!! So they are saying customers just have to wait until they deign to get back to them. I ordered teas for Father’s Day. Awful customer service. Have purchased quite a few things at the store and everything has been good quality. There are some fabulous online companies out there that are delivering when they say and also keep customers informed, T2 tea unfortunately is not one of them!!!! Less than 2 minutes after placing my order I contacted them ( eventually on Facebook as number doesn’t connect and no email ) to ask to cancel. Just such a bad experience that I won’t be coming back to them now. I don’t even have my order yet but want to give this company 0 stars. Stay on top of your game with these feel-good teas and tisanes. Awful customer service. T2 Tea is a tea brand that lives on providing you a quality cuppa inspired by all that and who come in contact with T2 tea. Gorgeous teapot that was beautifully wrapped. So if you find your loose tea leaves moldy, it’s due to improper storage. If you guys also know a good … As a much-loved member, you can expect … I ordered Christmas presents on 30th November and was told it would be 1-3 days for despatch, I’ve heard nothing as to when this is going to despatch, emailed customer services (as can’t get through on the phone which is a joke) and was told that it “should” arrive by Christmas, how is this possible that an order can take this long to despatch and how can a company not keep their customers informed....it is absolutely disgusting how bad their customer service is. Ive emailed 3 days ago and they havent replied, I've rung which tells me to email. Atrocious Customer Service and order delays, Very unclear communications, bad stock status on website. Love the products - shame the company does not match the quality. Always love my teas from T2. will never order or from here again absolutely terrible service ordered two weeks ago and still heard nothing tried phoning to be cut off constantly emailed and had no response. Sign up & take 10% off your first order. If and when my order appears, I won’t be ordering again. I’ve had only one bad experience but that was due to a staff in training who was very rude. T2Tea believes tea making is an individualistic sensorial process, … Disgusting company that will take your money and wont hear from them. Smell: No matter what kind it is, high-quality tea will have a distinct aroma. Quality ingredients in pre-brewed bottles make this a good choice for iced or room temperature tea drinkers on the go. Luckily i paid with paypal so hoping to get my money back. Cons. I appreciate this is unprecedented times and everything has to be COVID secure, but if you can’t cope with Black Friday / cyber Monday deals then don’t do them. T2 in my opinion is just normal tea repackaged at a premium, never really understood it. The best green tea is rich in vital nutrients, antioxidants, polyphenols and other fabulous things associated with improved mental wellbeing, reduced risk of cancer and increased weight loss - to name a few. Turns out none of my items were in stock. After 3 days they finally get back to me and tell me tough luck and if I wanted to cancel I’d have to receive the product then post back at my own cost. ... Good Staff, decent tea, fun local customers. If and when my order appears, I won’t be ordering again. A perfect example of a poor customer experience. Free fill Fridays with your T2 flask are … Confirmation email said 1-3 days dispatch. Their website has cutoff dates to “ensure your goodies arrive before Father’s Day”. Very unique and wide range of flavours. Can’t do anything about that, obviously, but don’t say you can make deliveries before a certain date if you cannot even dispatch it! Gorgeous teapot that was beautifully wrapped. Not happy!!! Ordered in November and delivery only came today - They then charged my card twice taking me into my overdraft - Attempted to call them today to ask for a refund and the calls are just being disconnected. Hopefully they'll sort this out for the future as they have a great business in all other respects. Or very rarely due to poor quality. After looking on their website for tea, much of it was out stock so i used the Store Locator to find my closest store. Crap customer service. My online account says the order has been completed, but again, no information has been sent to me and there is no tracking information. They use DHL which are as useful as a chocolate teapot. I emailed them yesterday and was astonished to read in their automatic reply that they have instructed their customers not to send additional emails as these will put you to the back of the queue! I prefer to do business with companies that make me feel my business is valued! Terrible level of service and they really couldn’t care less. have ordered again since. Benefits of having a good quality tea infuser at home. Bud, 1 st leaf, and 2 nd leaf of five varieties of tea clones ( Gumti Takda-78, Ambari, Chiniya, and Tinali , which are popular in tea plantation area of Nepal) were collected and used for preparing green and orthodox black tea … I ordered in plenty of time before Christmas but have had no confirmation of this order. No idea if gift will arrive. Popular Australian tea chain T2 could be put up for sale after its multinational parent company Unilever flagged a stratgic review of its massive global tea business. I just would like an update as to where my order is!!!!! It holds approximately 25 tea … Being slightly annoyed i though I would contact T2, there website has a "Contact Us" page that allows you to fill out an online form - except for the minor fact that there is no online form to fill out. Unacceptably long wait in receiving this delivery and no communication in between, other than the basic message on their website about delays. Not sure if T2 Tea franchised out its stores and has therefore lost touch with it roots or whether they are just lazy. nothing was damaged, i ordered china goods and nothing was chipped or cracked. Otherwise my fave tea store . I posted on their facebook which was the only way they finally noticed which told me to dm them to which they still havent replied to. Excellent product, terrible service. There are some fabulous online companies out there that are delivering when they say and also keep customers informed, T2 tea unfortunately is not one of them!!!! Email confirmation received. I placed an order a week ago. order came on time, beautifully packaged. No response from T2 about a Christmas order. Have tried following up by return email as no phone available. Very unclear and not particularly understanding customer service. We love to create brews … See reviews, photos, directions, phone numbers and more for the best Coffee & Tea in Pulaski, WI. Just such a bad experience that I won’t be coming back to them now. I just made a 30 mile round trip to their store in Windsor, spent £5 on parking only to find that the store has closed down completely. All rights reserved. The product is amazing but charging twice and having no one to speak to is rubbish! After 3 days they finally get back to me and tell me tough luck and if I wanted to cancel I’d have to receive the product then post back at my own cost. This was the least bitter, most easily drinkable tea that we tried. Dr. Tim's Moment of Clarity: Epic Fail (It's Good News in Wisconsin!) Numi embodies a farm-to-cup mission, ethically sourcing directly from Fair Trade-certified and Fair Labor-verified tea gardens, so you can feel good about sipping this tea. Unbelievably arrogant. However, once the order finally arrived, it was accurate and nicely wrapped.I think T2 Tea may have been caught out by their own popularity this Christmas and lost control of their distribution and customer service. Shoreditch store are always really friendly and helpful t be coming back to them had only bad., very unclear communications, bad stock status on website and helpful receiving this delivery arrived. Of the centuries-old art of tea-making have yet to receive a confirmation email that due. Tell you * after * they take your money that there are delays. 6, 2012 | dr. Tim 's Moment of Clarity: Epic Fail ( it 's good in... Of December store are always really friendly and helpful are saying customers just to. 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