Introducing Self-RICA on our self-service platforms is our way of encouraging customers to perform certain functions from home in support of governments’ call to stay safe and stay at home. Chat with us. TOBi is transforming the way our customers engage with the brand by solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. Data collected is processed abroad but done so securely. Vodacom Corporate Park. “We have simplified the process and further digitised the journey for our customers. I'm always online and ready to help. Chatbot TOBi je novým členem naší Vodafone rodiny. Since the Regulation of Interception of Communications and Provision of Communication-Related Information Act (RICA) came into effect in 2011, Vodacom is said to have been working on ways to simplify the process, making it as quick and efficient as possible. TOBi now solves between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website, to ensure minimal disruption to customer services and the good health of his human colleagues. The future is exciting. To Curb Ghost Workers and Coffee Corruption, Africa Turns to Blockchain, Nigerian publisher, Ringier Africa Digital Among Winners of GNI Innovation Challenge. Africa Telecom and ICT News 21st December 2020, Africa Telecom and ICT News 18th December 2020, Africa Telecom and ICT News 17th December 2020, How to RICA a Sim Card Using Vodacom’s ChatBot TOBi, Anie Akpe: Breaking Barriers for African Women in Technology and Business. To find out more information about Self-RICA through ToBi, customers can go on the My Vodacom App and select ‘Chat to TOBi’. Corporate office. TOBi is super-efficient and striv TOBi is a chatbot and Vodacom’s newest self-service team member. no credit card required.myshopify.com. Once verified, the customer can insert the SIM in any cellphone where they will receive a welcome message from Vodacom with their new cellphone number. sms marketing facebook messenger resources. Satellite Internet will take on Fibre and LTE in South Africa. I'm TOBi Vodacom's virtual assistant. It came to my attention that after deciding to use my points for Airtime on Vodacom Network , my Airtime was never send to me instead received the SMS saying my points have been exchanged successfully. To find out more information about Self-RICA through ToBi, customers can go on the My Vodacom App and select ‘Chat to TOBi’. TOBi’s great at assisting with basic customer enquiries; he can show you your account balances, help you do a SIM swop, get your PUK and even send you your invoices and statements. TOBi is transforming the way our customers engage with the brand by solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. Postal address. TOBi is dedicated and is available to help 24/7, no matter where you are! These include measures that has seen frontline agents now working from home and practicing social distancing as well as stepping up its reliance on TOBi – Vodacom’s chatbot – which has quickly become an essential self-service agent in Vodacom’s team. With the nationwide Covid-19 lockdown in full effect, Vodacom has put numerous measures in place to protect customers and employees. They can then rejoin the chat at a more appropriate time. Jeho prvním úkolem bylo vám pomoci s obnovou hesla v samoobsluze a v aplikaci Můj Vodafone. During the Self-RICA process, TOBi will assist with capturing and validating personal information against external trusted sources including the Department of Home Affairs, biometrics and AI – creating ultimate convenience for the customer. Log in - Tobi (8 days ago) Get full access to tobi’s facebook messenger bot for free when you sign up. Connecting with TOBi is simple, and can be done using the My Vodacom App. Join the best South African network and enjoy our great Cell Phone deals, Smartphone Data packages, Sim Only Plans, plus Insurance and Internet services. TOBi is helping Prepaid customers to # StayConnected by checking balances, getting an airtime advance, buying data and so much more. TOBi is transforming the way our customers engage with the brand by solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. To find out more information about Self-RICA through ToBi, customers can go on the My Vodacom App and select ‘Chat to TOBi’. TOBi is built on the latest, leading AI technology, giving customers a conversational experience that can directly solve problems but also seamlessly hand over to a real person when appropriate. He has been created using the latest Artificial Intelligence (AI) technology and has been designed to give you a conversational experience that helps you directly solve issues wherever you are. To help reduce the spread of COVID-19, please make use of our in-store hand sanitisers. With social distancing as the new norm, one of the most innovative and convenient ways to Self-RICA is through TOBi – Vodacom’s chatbot and trusted self-service team member – which allows existing Vodacom customers to RICA prepaid SIMs from the comfort of their own homes. Traditionally customers would have to visit a store and present some form of identification, proof of residence and the SIM card. Interact with TOBi, our Vodacom virtual assistant. Hi! 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